Biometric access to the PatientView mobile app / FULL secret word access

Below is an important notice for all PatientView mobile app users. Please read carefully. Note that you will not be able to login to the app until you have upgraded your app to the latest version, following the steps described.

Keeping PatientView up to date with modern security trends and techniques is of vital importance to us in our ongoing development road-map. Enhanced protection of your data is vital, as is improved ease of access, both of which have been factored into the latest improvement to your mobile experience.

To this end we are pleased to announce the launch today of biometric identification and full secret word entry on the mobile app. On latest mobile devices, you can unlock your phone and some secure apps using various types of biometric sensors, for example:

  • Fingerprint recognition
  • Iris recognition
  • FaceID (Apple devices only)

If you have any of the above forms of access enabled on your device, it will automatically become the main entry point into the PatientView app after you have successfully logged in with your existing credentials. Something like this will be displayed when you return to the app, in the case of fingerprint recognition:

Fingerprint access upon returning to the PatientView app

For devices that don’t have biometric sensors, no problem at all, however for enhanced security you will now be asked to enter your FULL secret word instead of selected secret letters. You are also kindly requested to install the latest app version today to enable your new security profile and continue to access your records.

How to upgrade your app (and other points to bear in mind)

  1. If your device auto-updates overnight, the new version should be downloaded to your phone automatically within 24 hours.
  2. You can also download the new version manually at any point. Apple users please go to and Android users navigate to Install the available upgrade as per normal on your device.
  3. The first time you run the new version of the app, you will be asked to perform a login using your regular PatientView username, password and full secret word. If you have forgotten any of these, you can reset your login by going to then following on-screen instructions. Staff at your local unit can also help you to reset your login if required.
  4. Once you have submitted your login credentials correctly in the app, it may take several seconds while your new security profile is configured.

Upon logging in successfully, all subsequent access to the app will be a simple thing, using either your biometric sensor (for enabled devices) or full secret word if your device has no biometrics.

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